REPLACE & REFUND POLICY

Replace:

• All products which are shipped out will be under our guarantee services. If you have any issue with stem/surface of the product, please kindly contact us. We are always here to support!

• Please also help us to note that our keycap is 100% handmade keycap. There may be some minor product problems or defects that we'd love to hope for your understanding.

Refund:

• Since we work hard to proceed your order faster, you can’t be refunded since payment is finished. For all the refunds, please understand that you will need to be responsible for the International transaction fee (if any).

• For all orders that are already shipped but they have not arrived after 3 months (12 weeks) from the shipping date, we will need to file the complaint & check with the Post before any compensation. For any confirmed lost parcel, we will send out the new one immediately or we will send you store credits for your next order.